Our Refund and Return Policy:
We believe in complete customer satisfaction. This is reflected in our satisfaction guaranteed return policy. If you are not satisfied with your trial for any reason, simply contact us within 18 days of placing your order to process your return for the unused part of the product and you will only be billed for shipping and handling. No further charges will be made.
To return a product, you will need to obtain a Return Merchandise Authorization (RMA) number by contacting us at 1-888-906-3512 (USA) / +44(0) 20 3868 4939 (UK), or by email at: support@Hydravella.com. Our customer service department will email you an RMA number within 24-48 hours of your request. Please ensure that the RMA number is clearly visible on the outside of the package. We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. Failure to use the product(s) does not constitute a basis for refusing to pay any associated charges (i.e. trial charge). Returned merchandise requires a delivery confirmation from the shipping provider. We will not provide any refunds or accept any returns for any cancellations of used trial orders made more than 18 days after placing your trial order. RMA's may take up to 7 days to process once they are received.
For recurring orders: All sales after the trial period are final, however refunds may be issued on unopened bottles if requested up to 30 days after the shipped date. If you are unsatisfied with the product, you may return the unopened package within 30 days from the shipped date and you will be refunded for that order. If you wish to return your order, please obtain a Return Merchandise Authorization (RMA) number first. The fastest way to obtain an RMA number is to contact our customer service representatives at 1-888-906-3512 (USA) / +44(0) 20 3868 4939 (UK) to request an RMA number.
Please note :
1. We cannot process or refund packages marked "Return to Sender."
2. Refunds will be issued to the same credit card that was charged when ordering the product.
Returned products must be sent to the following address:
Hydravella C/O GLF
41 Canal Street
Lewiston, ME 04240
RMA # ___________________
Be sure to write your RMA # on the outside of the envelope for proper account credit.
Please note the following terms:
Cancellation of Future Orders
If you wish to cancel future deliveries of Product you must contact Our Customer Service at 1-888-906-3512 (USA) / +44(0) 20 3868 4939 (UK), or by using our online cancellation form, or by email at: support@Hydravella.com and request that such future shipments be terminated. When emailing us, please include your full name and address, as well as the name of the Product(s) that you ordered. Your request for termination, whether by phone or email, will be processed immediately; however, you will be responsible for payment for any Product that has either A) already been shipped to you or B) already been delivered to you at the time of your call. Since cancellation applies only to future orders that have not already been shipped or delivered, there is no need to return anything.
Reversals and Chargebacks
We consider Chargebacks and reversals as potential cases of fraudulent use of our services and/or theft of services, and will be treated as such. We reserve the right to file a complaint with the appropriate local and federal authorities to investigate. Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a client if there is fraudulent use and or theft of services.
Customer satisfaction is our #1 priority, and we are always interested in making our customers' experience with our products enjoyable and convenient. If you would like to request custom arrangements for your account, such as delaying billing, and/or delaying a shipment, just call our customer service representatives and we will be happy to discuss your account with you. We can't accomodate every request, but we do our best to accomodate where possible. To ensure the highest quality customer care, and to be sure that your order is handled correctly, your call will be recorded and archived for future reference.
Acceptance and legal notice
These Terms and Conditions represent and serve as the entire purchase agreement. By using this website, you agree that you have received legal notification of it.
The website, and all images and content of this website, are the sole and exclusive property of Hydravella. No license or ownership rights in or to any of the materials are conveyed to you by virtue of this agreement or by your purchase of any product from the website. All the information, graphics and written materials of this website is protected by the copyright and trademark laws of the United States. None of the materials may be reproduced without our previous consent in writing.
You hereby represent and warrant that:
1.You are age eighteen (18) or older.
2.You have read this Agreement and thoroughly understand the terms contained.
3.You further represent that Hydravella has the right to rely upon all information and may contact you by email, telephone or postal mail for any purpose regarding the use of this website
Waiver and Limitation of Liability
You agree to defend, indemnify and hold harmless us and our directors, officers, agents, and employees for any and all costs, fines, claims, damages, charges, or fees (including reasonable attorney's and expert witness' fees) arising by reason of your purchase or use of the website or arising from any breach of the agreement. Any claims arising from the sale or license of goods or services promoted or made available through this program except where limited by law. Our indemnity rights shall not be limited or offset by any contributory negligence by us.
No failure to enforce any provision, assert any right or insist on performance of any provision under this Agreement in any instance shall be deemed a waiver of the ability to enforce such provision, assert such right, or insist on the performance of such obligations in the future. Our failure to enforce your strict performance will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement.
DISPUTE RESOLUTION BY BINDING ARBITRATION
We each agree to first contact each other with any disputes and provide a written description of the problem, all relevant documents/information, and the proposed resolution. You agree to contact us with disputes by writing to us at the address provided at the bottom of this webpage. We will contact you by letter to your billing address you provided us.
Instead Of Suing In Court, We Each Agree To Arbitrate Disputes
If either we or you wants to arbitrate a dispute, we each agree to send written notice to the other providing a description of the dispute, previous efforts to resolve the dispute, all supporting documents/information, and the proposed resolution. Notice to you will be sent to your billing address that you provided us and notice to us will be sent to the address listed at the bottom of this webpage. We each agree to make attempts to resolve this dispute within forty-five (45) days of receipt of the notice to arbitrate, then we may submit the dispute to formal arbitration.
The FAA applies to this Agreement and arbitration provision. We each agree that the FAA’s provisions, not state law, govern all questions of whether a dispute is subject to arbitration.
The arbitration will be administered by the National Arbitration Forum (“NAF”) under its arbitration rules. If any NAF rule conflicts with the terms of this Agreement, the terms of this Agreement apply. You can obtain procedures, rules, and fee information from the NAF at 1-800-474-2371 or www.adrforum.com.
Unless we each agree otherwise, the Arbitration will be conducted by a single neutral arbitrator and will take place in the state of your last billing address. The federal or state law that applies to the Agreement will also apply during the Arbitration.
We each agree not to pursue arbitration on a consolidated or classwide basis. We each agree that any arbitration will be solely between you and us (not brought on behalf of or together with another individual’s claim). If for any reason any court or arbitrator hold that this restriction in unconscionable or unenforceable, then this agreement to arbitrate does not apply and the dispute must be brought in court.
We each are responsible for our own costs relating to counsel, experts, and witnesses, as well as any other costs relating to the arbitration.
No Class Actions
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CONSOLIDATED OR CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSION OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITYON BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION, OR OTHER PROCEEDING.
No Trial By Jury
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY LAWSUIT, ARBITRATION, OR OTHER PROCEEDING.
Entirety of agreement
This Agreement constitutes the entire agreement between the parties with respect to your access and use of the website and your ordering and use of the Products, and supersedes and replaces all prior understandings or agreements, written or oral, regarding such subject matters.
By accessing and using this website, you agree that your access to and use of this website is subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of the United States.
Hydravella Single Bottle Purchases
If you wish to purchase a single bottle of Hydravella without enrolling in the Hydravella Exclusive Beauty Club auto-ship program, you may do so here. The regular non-member price for a one-ounce bottle of Hydravella (a one-month supply) is $105.95 / £105.95, plus $5.95 / £7.95 shipping and handling. If you purchase a single bottle of Hydravella without enrolling in the Hydravella Exclusive Beauty Club, you will not be enrolled in the auto-ship program, and you will be charged $118.95 / £118.95 plus $7.95 / £7.95 shipping and handling one time (total $126.90 / £126.90), for the order that you placed. New York customers will be charged sales tax. If you are unsatisfied with our product, if purchased as a non-recurring single-bottle purchase, you may return the package within 30 days from the shipped date and you will be refunded for that order. If you wish to return your order, please obtain a Return Merchandise Authorization (RMA) number first. The fastest way to obtain an RMA number is to contact our customer service representatives at 1-888-906-3512 (USA) / +44(0) 20 3868 4939 (UK) to request an RMA number.
Billing & Customer Support:
We welcome all support inquires by the following methods:
USA Customers Call Toll Free: 1-888-906-3512
UK Customers Call: +44(0) 20 3868 4939
Hydravella (USA Corporate Address, not for returns!) CLICK HERE FOR RETURNS / REFUND ADDRESS.
320 7th Avenue
Brooklyn, NY 11215, USA
Toll Free Telephone: 1-888-906-3512
USA Customers Call Customer Service Toll Free at 1-888-906-3512. Our operators are standing by to assist you 8:00AM to 6:00PM Monday through Friday (Central Time), and 10:00AM to 4:00PM Saturday and Sunday (Central Time). Telephone support is not available on USA Holidays.
UK Address: (UK Corporate Address, not for returns!) CLICK HERE FOR RETURNS / REFUND ADDRESS.
196 Caerphilly Road
Wales CF14 4NR
Telephone: +44(0) 20 3868 4939
UK Customers Call Customer Service at +44(0) 20 3868 4939. Our operators are standing by to assist you Monday 6:00AM to 11:59PM GMT; Tuesday through Friday 24 Hours; Saturday and Sunday 12:00PM to 12:00AM GMT. Telephone support is not available on holidays.